Refund policy

Returns (not applicable for wholesale or private label)

For any reason, you may return it to us for an exchange or refund. All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in a new condition, unused or unburned with original packaging and accessories. 

Note that you will be responsible for all return shipping charges. We recommend that you use a trackable method to mail your return. 

To receive a full refund after receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Questions. If you have any questions concerning our return policy, please contact us at:

cs@pasadenacandleco.com

*Private Label & Wholesale*

We do not accept returns or refunds as all products are made to order and/or custom. All claims for shortages and/or damages must be reported to Pasadena Candle Co within 2 calendar days of receipt of merchandise. After a review of your request, an exchange will be completed or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not refundable.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.